New free telephone number from Electricity North West


From Monday 6 September Electricity North West (ENW) have launched a new telephone number (105) for customers to call should they need to report or get information about a power cut in their area.


105 is a free service and you can call the number from most landlines and mobile phones.
A consumer awareness campaign will run from September through to next spring and will include PR, media advertising, social media and coordinated messaging through partner channels.

Attached is a slide deck with more details about this valuable new service.

Key points to note about this service are:
Dialling 105 will put customers through to their local electricity network operator – the company that manages the cables, power lines and substations that deliver electricity into homes and businesses in their area
105 is just one of the ways that customers can contact their electricity network operator. They can also contact them by phone or via their website, and most network operators are on social media too
105 is a free service for people in England, Scotland and Wales
Customers can call 105 no matter who they choose to buy electricity from
Customers can also call 105 if they spot damage to electricity power lines and substations that could put anyone in danger. If there’s a serious immediate risk, they should call the emergency services too.